Returns & Exchanges

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Once your order has been picked up from our warehouse, delivery time will depend on your location and the shipping method selected:United States:• Express Shipping – ~2 business days• Expedited Shipping – ~3–4 business days• Ground Shipping – ~6 busi

How long does shipping take?

Shipping

Where is my order?

When will I be charged for my order?

Can I edit my order?

Why haven't I received my shipping confirmation email?

Why is my order delayed?

What payment types do you accept?

Do you charge any sales taxes?

Orders

When will I receive my pre-order?

What does pre-order mean?

Pre-orders

How do I find my size?

The color of my sneakers do not match the color on the website. 😞

How do I care for my sneakers?

Can I machine wash my sneakers?

How do I request a restock notification for an out-of-stock item?

Product Information

Where do you ship to?

What are your shipping charges?

Do you ship to P.O. boxes?

What is your return policy?

How do I make a return?

How do I exchange an item?

How long before I receive my refund?

I've received $0 as my refund, what do I do?

How do I return a split order?

Can I return an accessory?

Do you offer gift receipts?

Do you offer gift cards?

How does the gift card work?

Can I purchase a physical gift card?

Gift Card

What are the benefits of registering on CARIUMA?

How do I opt-out of marketing emails?

Account Information

Why isn't my promo code working?

Bulk order rewards

When will I receive my AAdvantage rewards?

How does the referral program work?

Rewards Program

How long does shipping take?Updated 12 hours ago