Returns & Exchanges

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C A R I U M A

<ul><li style="text-align: justify; font-family: Inter;"><span style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Access to track orders&#xA0;</li><li style="text-align: justify; font-family: Inter; font-size: 14px;"><span style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Review your order history&#xA0;</li><li style="text-align: justify; font-family: Inter; font-size: 14px;"><span style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Add multiple addresses and payment methods for easy checkout&#xA0;</li><li style="text-align: justify; font-family: Inter; font-size: 14px;"><span style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Ability to personalize and manage your profile&#xA0;</li><li style="text-align: justify; font-family: Inter;"><span style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Be the first to know about Cariuma product news and special promotions</li></ul>

Access to track orders Review your order history Add multiple addresses and payment methods for easy checkout Ability to personalize and manage your profile Be the first to know about Cariuma product news and special promotions

What are the benefits of registering on CARIUMA?

Account Information

Where is my order?

When will I be charged for my order?

Can I edit my order?

Why haven't I received my shipping confirmation email?

Why is my order delayed?

What payment types do you accept?

Do you charge any sales taxes?

Orders

When will I receive my pre-order?

What does pre-order mean?

Pre-orders

How do I find my size?

The color of my sneakers do not match the color on the website. 😞

How do I care for my sneakers?

Can I machine wash my sneakers?

How do I request a restock notification for an out-of-stock item?

Which CARIUMA shoes offer the best arch support?

Product Information

Where do you ship to?

How long does shipping take?

What are your shipping charges?

Do you ship to P.O. boxes?

Shipping

What is your return policy?

How do I make a return?

How do I exchange an item?

How long before I receive my refund?

I've received $0 as my refund, what do I do?

How do I return a split order?

Can I return an accessory?

Do you offer gift receipts?

Do you offer gift cards?

How does the gift card work?

Can I purchase a physical gift card?

Gift Card

How do I opt-out of marketing emails?

Why isn't my promo code working?

Bulk order rewards

When will I receive my AAdvantage rewards?

How does the referral program work?

Rewards Program

End of Season Sale

Buy 2, get your 3rd free

Seasonal promotions - Terms & Conditions

What are the benefits of registering on CARIUMA?Updated a month ago