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All accessories (Jason Markk shoe care, shoelaces, insoles, etc.) are&#xA0;final sale and can&#x2019;t be returned or exchanged at this time.

All accessories (Jason Markk shoe care, shoelaces, insoles, etc.) are final sale and can’t be returned or exchanged at this time.

Can I return an accessory?

Where is my order?

When will I be charged for my order?

Can I edit my order?

Why haven't I received my shipping confirmation email?

Why is my order delayed?

What payment types do you accept?

Do you charge any sales taxes?

Orders

When will I receive my pre-order?

What does pre-order mean?

Pre-orders

How do I find my size?

The color of my sneakers do not match the color on the website. 😞

How do I care for my sneakers?

Can I machine wash my sneakers?

How do I request a restock notification for an out-of-stock item?

Which CARIUMA shoes offer the best arch support?

Product Information

Where do you ship to?

How long does shipping take?

What are your shipping charges?

Do you ship to P.O. boxes?

Shipping

What is your return policy?

How do I make a return?

How do I exchange an item?

How long before I receive my refund?

I've received $0 as my refund, what do I do?

How do I return a split order?

Do you offer gift receipts?

Do you offer gift cards?

How does the gift card work?

Can I purchase a physical gift card?

Gift Card

What are the benefits of registering on CARIUMA?

How do I opt-out of marketing emails?

Account Information

Why isn't my promo code working?

Bulk order rewards

When will I receive my AAdvantage rewards?

How does the referral program work?

Rewards Program

Get $40 off a purchase of $120+

End of Season Sale

Buy 2, get your 3rd free

Survey promotion

Friends and Family Event

Seasonal promotions - Terms & Conditions

Can I return an accessory?Updated a month ago