We get it—sometimes things just don’t work out. That’s why we offer a 60-day return window on eligible items. To be return-ready, your sneakers must be:. Trying them on? Please keep it indoors and on a clean surface, just in case you decide to return
Returns by mail can take up to 3 weeks to process. You’ll get a confirmation email once your return is approved and your refund or exchange is on the way.
Our returns portal will guide you through the process based on the feedback you share about your original item. You’ll be able to choose from:. If you indicate that your item was too small, too wide, or otherwise didn’t fit quite right, the portal ma
Please note! You’ll receive a refund for the product value only (excluding original shipping fees, duties, or taxes).
If you have received $0 as your refund, please reach out to our Client Experience team and we would be happy to help you out.
Split orders can be returned via Happy Returns for an exchange or refund. *For split order refunds, please reach out to our Client Experience team. *We reserve the right to not accept returns that are not in line with our return policy.
All accessories (shoelaces, insoles, etc.) are final sale and can’t be returned or exchanged at this time.
We currently do not offer gift receipts.