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<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have received $0 as your refund, please reach out to our Client Experience team and we would be happy to help you out.</span> </p>

If you have received $0 as your refund, please reach out to our Client Experience team and we would be happy to help you out.

I've received $0 as my refund, what do I do?

Where is my order?

When will I be charged for my order?

Can I edit my order?

Why haven't I received my shipping confirmation email?

Why is my order delayed?

What payment types do you accept?

Do you charge any sales taxes?

Orders

When will I receive my pre-order?

What does pre-order mean?

Pre-orders

How do I find my size?

The color of my sneakers do not match the color on the website. 😞

How do I care for my sneakers?

Can I machine wash my sneakers?

How do I request a restock notification for an out-of-stock item?

Product Information

Where do you ship to?

How long does shipping take?

What are your shipping charges?

Do you ship to P.O. boxes?

Shipping

What is your return policy?

How do I make a return?

How do I exchange an item?

How long before I receive my refund?

How do I return a split order?

Can I return an accessory?

Do you offer gift receipts?

Do you offer gift cards?

How does the gift card work?

Can I purchase a physical gift card?

Gift Card

What are the benefits of registering on CARIUMA?

How do I opt-out of marketing emails?

Account Information

Why isn't my promo code working?

Bulk order rewards

When will I receive my AAdvantage rewards?

How does the referral program work?

Rewards Program

I've received $0 as my refund, what do I do?Updated 23 days ago