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<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The vast majority of CARIUMA orders ship right on schedule. But we run into delays on occasion, particularly in times of broader supply chain turbulence. If you have received a note from us regarding a delay with your order, we truly apologize as this isn&apos;t the CARIUMA experience we want you to have!&#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Rest assured that we always share the most accurate shipping times we can based on the information we receive from our own logistics partners.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We&apos;ll continue to update you via email until your order ships, but if you haven&apos;t heard from us,&#xA0;<a href="mailto:care@cariuma.com" class="fr-green">reach out to us</a> and we&apos;d be happy to help you with your order! If you have questions about your pre-order, check our article&#xA0;<a href="https://cariuma.gorgias.help/en-US/when-will-i-receive-my-pre-order-243800">When will I receive my pre-order?</a>

The vast majority of CARIUMA orders ship right on schedule. But we run into delays on occasion, particularly in times of broader supply chain turbulence. If you have received a note from us regarding a delay with your order, we truly apologize as thi

Why is my order delayed?

Orders

Where is my order?

When will I be charged for my order?

Can I edit my order?

Why haven't I received my shipping confirmation email?

What payment types do you accept?

Do you charge any sales taxes?

When will I receive my pre-order?

What does pre-order mean?

Pre-orders

How do I find my size?

The color of my sneakers do not match the color on the website. 😞

How do I care for my sneakers?

Can I machine wash my sneakers?

How do I request a restock notification for an out-of-stock item?

Which CARIUMA shoes offer the best arch support?

Product Information

Where do you ship to?

How long does shipping take?

What are your shipping charges?

Do you ship to P.O. boxes?

Shipping

What is your return policy?

How do I make a return?

How do I exchange an item?

How long before I receive my refund?

I've received $0 as my refund, what do I do?

How do I return a split order?

Can I return an accessory?

Do you offer gift receipts?

Do you offer gift cards?

How does the gift card work?

Can I purchase a physical gift card?

Gift Card

What are the benefits of registering on CARIUMA?

How do I opt-out of marketing emails?

Account Information

Why isn't my promo code working?

Bulk order rewards

When will I receive my AAdvantage rewards?

How does the referral program work?

Rewards Program

Get $40 off a purchase of $120+

End of Season Sale

Buy 2, get your 3rd free

Survey promotion

Seasonal promotions - Terms & Conditions

Why is my order delayed?Updated 2 months ago