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Orders

Where is my order?

Once your order is placed, you will receive the order confirmation email with the estimated shipping date for each product you purchased. It's important to note that the shipping & delivery times vary depending on if you ordered an in-stock product,

When will I be charged for my order?

We collect payment for your order at the time it is placed, even if some items are noted as pre-order or made-to-order. By collecting payment at the time of purchase, we're able to reserve the sneakers for you in our next inventory drop, and ship the

Can I edit my order?

Please get in touch with us immediately via this form or reach out to us at [email protected]. As we process orders as soon as they are placed, changing or canceling may not be possible anymore. If you’ve already received a shipping confirmation email

Why haven't I received my shipping confirmation email?

The most common reason behind this would be due to an incorrect email address being keyed in upon purchase, so do ensure that you’ve used the correct email address prior to confirming your order. There may also be a chance that your email has been ca

Why is my order delayed?

The vast majority of CARIUMA orders ship right on schedule. But we run into delays on occasion, particularly in times of broader supply chain turbulence. If you have received a note from us regarding a delay with your order, we truly apologize as thi

What payment types do you accept?

We accept:

Do you charge any sales taxes?

Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see the information on your order summary page before payment.